![]() ![]() This place is not worth it for the price at all, when you can find way better for the price and actually be comfortable. Thankfully we ended up finding a nice place with amazing hospitality in south beach. argued w me, tried to charge me extra, then got mad when I corrected her. A white lady in front of me threatened her because the room was bad and she had to switch room twice already (that should’ve been my first red flag) but the attendee did not kick her out or say anything to her so she definitely has an issue with young people and really shouldn’t be working customer service because she expects a good attitude after giving the worst service. So if you’re in your 20s looking for a fun spot probably not the place to go to because you will be stereotyped. I stated I’m sorry I have no attitude I was just trying to explain that I paid for 3 people so I wouldn’t be charged extra for no reason and she then stated ok you aren’t staying her and I had to stay there to get her to give us the refund back and talk to Customer service. Once I said that, she grabbed the paper work and quietly said “ok it does show three” I said yes as I tried to tell you, and she stated if I was going to have an attitude she would cancel my booking. Her attitude definitely wasn’t good customer service from the beginning and at this point I was trying to keep my patience! I then told her I could show her on my booking app w receipt that it says 3 adults. I advised, I paid for 3 adults in the booking and again without looking at he paperwork she told me no it says 2 adults. My exact response was, “no worries we don’t smoke so there won’t be any smoke in the room.” She didn’t respond and just gave me an ugly look, and I honestly feel like she asked me this because we look young but I’m in my mid 20s… She then asked me how many ppl were in the car with me, I responded “just me and my sisters so, me included 3.” Without even looking at the paper work she stated I would be charged extra because I only paid for 2 people. ![]() Immediately without any altercation, she stated if we are going to be smoking to make sure not to do it in the room. Even so, I greeted the lady at the front desk and gave her my card and ID as asked. When I came inside to get my details from my paid reservation, I was not greeted. When she asked us to turn the car around, I did no issues. The lady at the front desk was mad because apparently we pulled into the place wrong. Me and my sisters went on Feb 10th and we’re denied my paid booking.
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